Karus Services Ltd. is committed to client-centric service and to building long-term relationships with its clients. We strive to deliver the highest standards of client support at all times. However, we understand that there may be occasions when you wish to raise a concern or lodge a complaint. In such instances, please follow MAPFRE MSV Life's Complaints Handling Policy, which outlines the steps for submitting and resolving complaints. The Policy can be downloaded using the button at the bottom of this page.

We are committed to delivering a high standard of service to all our clients. All complaints are treated with equal importance and are handled with the same level of care, efficiency and fairness. If you have any concerns, we encourage you to contact the below without hesitation.
Complaints must be submitted in writing, either by email to complaints@msvlife.com or by post to the address below.

The Chief Executive Officer
MAPFRE MSV Life p.l.c
The Mall
Triq il-Mall
Floriana FRN 1470
Malta

MAPFRE MSV Life aims to resolve all complaints promptly and fairly. However, if you remain dissatisfied with the outcome of the complaints policy, you may seek alternative dispute resolution by submitting your complaint in writing to the Office of the Arbiter for Financial Services, using the contact details below.

Office of the Arbiter for Financial Services
N/S in Regional Road
Msida MSD 1920
Malta

Telephone: 8007 2366 or 2124 9245
Website: www.financialarbiter.org.mt
Email: complaint.info@financialarbiter.org.mt